Frequently Asked Questions

Register online, provide your valid government-issued photo ID details, submit beneficiary information, and transfer funds to Sydney Forex by internet transfer.

No. Sydney Forex accepts EFT internet transfer only. Cash or cheque deposits may need to be returned to the originating bank account, which can cause delays.

Limits vary by destination country and payout method. For example, cash payment limits may apply in countries such as Pakistan, Bangladesh, and India. Contact staff for high-value transfers or country-specific requirements.

You can use the online system 24 hours a day. Office hours are Monday to Friday 10:30am to 7:00pm AEST. Opening hours may change at short notice.

Sydney Forex uses security controls to protect identification, contact, beneficiary, and transaction information submitted through the service.

Fees depend on destination country, payout method, amount, and current service terms. Refer to the services and charges document or contact staff for details.

After clear funds and complete details are received, many cash pickup or selected bank payments are available next working day. Other bank deposits may take 1-3 working days or longer in some cases.

You may apply for cancellation if the amount has not been collected or deposited. Charges and terms may apply.

Beneficiaries can receive funds by account deposit or cash pickup, depending on the selected payout method and destination country.

Only send money to people you know or verified recipients. Be cautious of prize, loan, emergency, or online purchase requests that require urgent money transfer.